Return policy

Return Policy

Effective Date: 24/12/2024

Mamito Store is committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, you can return items under the terms outlined below.

1. Eligibility for Returns

You can return products for the following reasons:

  • The product was damaged or defective upon delivery.
  • The product delivered was incorrect (e.g., wrong item or quantity).
  • The product did not match the description or images on our website or app.

2. Conditions for Returns

To qualify for a return:

  • Returns must be initiated within 7 days from the date of delivery.
  • Items must be unused, unopened, and in their original packaging.
  • A valid proof of purchase (e.g., receipt, invoice, or order confirmation) is required.

3. Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., fresh fruits, vegetables, dairy, or bakery items).
  • Opened or partially used products (e.g., food items, personal care products).
  • Gift cards or promotional items.

4. Return Process

If your item meets the eligibility criteria, follow these steps to initiate a return:

  1. Contact Us: Reach out to our customer service team via info@mamitostore.com or call 201012105604. Provide your order number and details about the issue.
  2. Approval: Our team will review your request and notify you if your return is approved.
  3. Return the Item: Return the item to the specified address or schedule a pickup if available.

5. Return Shipping

  • If the return is due to an error on our part (e.g., damaged, defective, or incorrect items), we will cover the return shipping costs.
  • For other reasons, the customer is responsible for return shipping costs.

6. Refund or Exchange

Once we receive and inspect the returned item, you can choose between:

  • A refund to the original payment method.
  • An exchange for the same or a similar product.

7. Timeline

We aim to process returns and refunds within [time frame, e.g., 5-7 business days] after receiving the returned item.

8. Contact Us

If you have any questions or need assistance with a return, contact us at:

  • Phone: 201012105604
  • Email: info@mamitostore.com