Refund Policy

Effective Date: 24/12/2024

At Mamito Store, customer satisfaction is our top priority. If you are not satisfied with your purchase, we are here to help. Please review our refund policy for details on how we handle refunds.

1. Eligibility for Refunds

We offer refunds for the following circumstances:

• Damaged or Defective Items: If the product you received is damaged or defective.
• Incorrect Items: If you received a product that differs from your order.
• Missing Items: If an item is missing from your order.

2. Conditions for Refunds

To be eligible for a refund:

• The request must be made within 7 days of receiving the product.
• The item must be unused and in its original packaging.
• Proof of purchase (e.g., receipt or order confirmation) must be provided.

3. Non-Refundable Items

Certain items are not eligible for refunds, including:

• Perishable goods (e.g., fresh produce, dairy products).
• Opened or partially used items.
• Items marked as "final sale" or "non-refundable."

4. Refund Process

If you meet the eligibility criteria, follow these steps:

1. Contact Us: Reach out to our customer service team at info@mamitostore.com or call 201012105604. Provide your order details and a description of the issue.
2. Review: Our team will review your request and may ask for additional information, such as photos of the product.
3. Approval: Once approved, we will process your refund within 2 days.

5. Refund Method

Refunds will be issued to the original payment method used during purchase. Processing times may vary depending on your payment provider.

6. Exchanges

If you prefer, we can offer an exchange instead of a refund for eligible items. The exchange process follows the same steps as refunds.

7. Delivery Fees

Delivery fees are non-refundable unless the refund is due to an error on our part (e.g., damaged, defective, or incorrect items).

8. Contact Us

For any questions or concerns regarding this policy, please contact us:

• Phone: 201012105604
• Email: info@mamitostore.com